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Policy and Enrolment Terms
NON-REFUNDABLE POLICY & ENROLMENT TERMS

HUGEHEART GLOBAL SCHOOL

NON-REFUNDABLE POLICY & ENROLMENT TERMS

Applies to all enrolments, transactions, and services under the Hugeheart Global School brands

1. OVERVIEW

Hugeheart Global School (“Hugeheart”) is an Australian educational organisation providing tuition and academic services across physical centres, online platforms, and franchised locations.

To preserve educational integrity, fair scheduling, and financial sustainability, Hugeheart enforces a strict, lawful, and clearly stated Non-Refundable Policy. This policy applies to all services, transactions, and clients, and is published publicly as part of our Terms of Service.

2. NON-REFUNDABLE AND NON-TRANSFERABLE POLICY

Upon submitting any payment to Hugeheart, the client agrees to the following binding terms:

All payments are strictly non-refundable, including (but not limited to) full fees, partial fees, trial fees, deposits, and assessment costs.

Payments are non-transferable, including to another student, term, program, or franchise location.

No credit, pro-rata refund, or partial reimbursement will be provided under any circumstances not required by law.

This policy applies to:

• In-centre tuition

• Online live programs

• Digital/self-paced courses

• Trial sessions or assessments

• Franchise-based enrolments

• Holiday, term, or short-course packages

3. PARTIAL REFUND REQUESTS

Hugeheart does not permit partial refunds under any conditions.

This includes, but is not limited to, refund requests based on:

• Missed or unused classes

• Change of mind after partial use

• Student withdrawal during a course

• Parental dissatisfaction after commencement

• Voluntary or involuntary inability to complete the term

Once payment is submitted, the full amount is considered committed and final. No refund or partial refund is applicable, even if services are only partially used or completed. This is a standard and lawful industry practice.

4. LEGAL BASIS FOR POLICY

This policy is compliant with:

A. Australian Consumer Law (ACL) – Schedule 2 of the Competition and Consumer Act 2010 (Cth)

Section 60 – Services must be rendered with due care and skill. Hugeheart complies.

Section 64A – Refunds are only required where consumer guarantees are breached. A change of mind, partial use, absence, or dissatisfaction unrelated to fault does not constitute grounds for a refund.

Section 18 – Prohibits misleading conduct. Hugeheart clearly communicates its refund terms through multiple channels.

Section 29(1)(m) – Prevents false representation of refund rights. Hugeheart does not advertise refunds and explicitly disclaims them in advance.

B. Contract Law Principles – Common Law

• Under L’Estrange v Graucob [1934] and Thornton v Shoe Lane Parking [1971], a party is bound by terms they had a reasonable opportunity to view, even if they did not read them.

• The act of payment constitutes offer and acceptance, forming a binding contract.

Failure to read terms before paying does not invalidate the agreement.

The policy is published publicly, referenced in enrolment communication, and made available prior to payment. Therefore, no client can lawfully argue that they were unaware of the non-refundable nature of their transacti

5. NO GROUNDS FOR EXEMPTION OR DISPUTE

Refunds (full or partial) are not available, even in the following cases:

• Parent claims “I didn’t see the policy”

• Parent misunderstood or assumed refundability

• Student was absent due to illness, travel, or exam period

• Student was dissatisfied after starting

• Classes were not fully attended

• External or personal hardship arose after payment

• Other tutoring centres or schools offer different refund terms

• Payment was made to a franchisee location

• The service was prepaid and unused

In each case, no refund or transfer shall be granted unless a legal obligation arises under ACL due to serious fault or failure on the part of Hugeheart — which must be proven in writing with material evidence.

6. APPLICABILITY ACROSS HUGEHEART NETWORK

This policy applies to:

• All Hugeheart-operated and franchised locations

• All staff, tutors, directors, and administrators

• All payment methods and channels (bank transfer, in-person, Stripe, EFTPOS, etc.)

• All website and offline enrolments

Franchisees and staff are not permitted to vary or override this policy. No verbal or written statement may alter this agreement unless issued by Hugeheart Global School’s head office.

7. DEFENCE AGAINST UNJUSTIFIED DISPUTES

Hugeheart reserves the right to take legal and reputational action against:

• Chargeback claims made in breach of these terms

• False accusations or defamation relating to refundability

• Harassment or undue pressure against staff or franchisees

• Public misrepresentation of our lawful policies

In such cases, Hugeheart may seek recovery of losses, costs, and reputational damage under the Defamation Act 2005 (NSW), Australian Consumer Law, and common law contractual protections.

8. FINAL POSITION

We welcome questions about enrolment before payment is made. However, once payment is submitted:

• The enrolment is final, binding, and non-refundable

• The client is deemed to have agreed to these terms in full

• The terms apply whether or not the client read, printed, or acknowledged them

No exceptions are made unless required by law.

Last Updated: 31/06/23

© Hugeheart Global School – All Rights Reserved

This page forms part of Hugeheart’s official Terms and Conditions of Trade and is admissible in court as a formal contractual policy.